Refund policy

RETURNS & REFUNDS

Changed your mind? No problem.

We keep returns simple.

14-DAY RETURNS

You have 14 days from the day you receive your order to let us know that you want to return it.

To start a return, contact us at:

[EMAIL]

Include your order number and the item you want to return.

Please contact us before sending anything back so we can provide the correct return address.

RETURN CONDITION

Returned items should be:

unworn
unwashed
clean
returned in a condition that allows the item to be sold again

You’re welcome to try the garment on, just like you would in a store.

If an item has been used or handled more than reasonably necessary and this reduces its value, the refund may be reduced accordingly.

RETURN SHIPPING

For normal returns and change-of-mind purchases, return shipping is paid by the customer.

You may choose a suitable shipping method yourself.

We strongly recommend using a trackable service. We can’t take responsibility for returns that never reach us.

NO EXCHANGES

We don’t process direct exchanges.

If you want another size, colour or product, simply return the original item for a refund and place a new order.

Less back-and-forth. Less waiting.

REFUNDS

Once your return has been received and checked, the refund will be issued to your original payment method.

When the entire order is returned under the statutory right of withdrawal, the original standard delivery cost will also be refunded where required by law.

If you chose a more expensive delivery option than our standard shipping, the additional shipping cost is not refundable.

We may wait to issue the refund until we have received the returned item or you have provided proof that it has been sent back.

Banks and payment providers may take additional time to show the refund in your account.

WRONG OR DAMAGED ITEM

If your order arrives damaged, defective or you receive the wrong item, contact us at [EMAIL] as soon as possible.

Please include:

your order number
a short description of the problem
clear photos of the item

If the issue is confirmed, we’ll sort it out with a replacement, refund or another appropriate solution.

You will not be expected to pay return shipping for a confirmed defective or incorrectly supplied product.

MADE TO ORDER

Most of our pieces are produced after an order is placed rather than sitting in a warehouse.

That helps us avoid unnecessary stock and waste.

Being made to order does not affect any statutory consumer rights that apply to your purchase.

Products that are individually customised or personalised specifically for you may be subject to different return rules where permitted by law.

CANCELLATIONS

Production can begin shortly after an order is placed.

If you made a mistake or want to cancel, contact us as quickly as possible.

If production has not started yet, we’ll do our best to stop the order.

Once production has started, cancellation may not be possible before shipment. Any statutory right of withdrawal you have after receiving the order remains unaffected.